Assistant Store Manager - Soma

Chico's FAS - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at Soma is a pivotal role responsible for fostering a customer-centric and product-focused sales culture within the store. This position emphasizes the importance of aligning with the company's values and guiding principles in all aspects of store operations. The Assistant Store Manager will oversee various functions, including sales operations, asset protection, and human resources, to ensure an exceptional customer experience and maximize profitability. The ideal candidate will be passionate about retail, committed to team development, and dedicated to creating a positive work environment where employees can thrive. In this role, the Assistant Store Manager will analyze sales reports and key performance indicators (KPIs) to identify business needs and implement effective sales strategies. They will establish clear expectations for the store team, holding themselves and others accountable for meeting brand standards and performance goals. The Assistant Store Manager will also manage operational activities such as scheduling, inventory audits, and payroll accuracy, ensuring compliance with company policies and procedures. The Assistant Store Manager will play a crucial role in building a high-performing team by motivating and inspiring staff, promoting an inclusive culture, and providing ongoing coaching and feedback. They will be responsible for attracting, recruiting, and retaining top talent while fostering a collaborative environment that values diversity and individual contributions. Additionally, the Assistant Store Manager will model and promote exceptional customer service standards, ensuring that the team delivers a cohesive omni-channel experience and promptly addresses customer concerns. Overall, this position requires a dynamic leader who can drive sales performance, develop talent, and create a positive shopping experience for customers while maintaining operational excellence.

Responsibilities

• Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies.
• Establish and communicate clear expectations, holding the store team accountable for achieving brand, performance, and behavior standards.
• Control payroll and supply budget effectively.
• Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, and payroll accuracy documents.
• Oversee all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling.
• Ensure compliance with all applicable laws, loss prevention policies, and operating procedures; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch and daily replenishment of merchandise levels.
• Ensure visual presentation, organization, and facility maintenance are representative of the brand.
• Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and develop the store management team on business acumen to drive overall performance.
• Train and coach the selling team on product knowledge and customer service standards.
• Motivate and inspire the store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem-solving within the team.
• Communicate with and coach store teams, acting as a liaison to field leadership and cross-functional business partnerships.
• Seek personal development opportunities and solicit feedback to build leadership skills.
• Value individuality and the diverse talents of the team, providing guidance and feedback to empower team members.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards.
• Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience.
• Attract, recruit, hire, and retain a high-performing team, focusing on talent development discussions.
• Recommend changes in status of associates, including promotions and terminations.
• Interpret Key Performance Indicator reports and deliver coaching as needed.
• Support and implement training programs and assess store team performance.

Requirements

• High School diploma or equivalent required.
• 3+ years of retail management experience required.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Proven excellent customer service skills with a statistical track record in sales and leadership.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Established history in recruiting and retaining quality sales and support staff.
• General knowledge of apparel products (i.e., fit and fabric).
• Excellent leadership qualities, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate effectively with customers and staff.
• Solid evidence of community outreach and involvement.

Nice-to-haves

• Experience in a similar retail environment.
• Bilingual skills to communicate with a diverse customer base.
• Familiarity with inventory management systems.

Benefits

• Competitive salary and performance bonuses.
• Employee discounts on merchandise.
• Opportunities for career advancement and professional development.
• Flexible scheduling options.
• Health and wellness programs.