Assistant Store Manager, Specialized Sales

Wayfair - Wilmette, IL

Full-time - Mid Level

Wilmette, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Wayfair is seeking an Assistant Store Manager to lead the Specialized Sales Team at our retail location in Wilmette, IL. This role focuses on creating a best-in-class customer experience while supporting the Store Managers and driving sales. The Assistant Store Manager will be responsible for coaching and mentoring team members, managing store operations, and ensuring the store meets its financial goals. This position offers opportunities for rapid growth and dynamic challenges within a supportive team environment.

Responsibilities

• Support the market of stores in partnership with Store Managers.
• Lead and create a best-in-class customer experience.
• Handle impromptu visits from press, investors, or key stakeholders.
• Influence and train team members in a fast-paced, client-centric environment.
• Develop close and strategic partnerships with Store Managers and District Management.
• Plan and deliver structured learning and development programs.
• Provide leadership to meet or exceed budgeted sales and payroll goals.
• Maintain effective floor management and resource allocation.
• Guide customers through product features and functionality inquiries.
• Build a high-performing customer-centric team and introduce them to all channels.
• Motivate and train associates in sales, customer service, and product knowledge.
• Utilize CRM software and client accounts for consistent customer experience.
• Recruit, hire, and retain a salesforce that delights customers.
• Identify talents and develop skills within the team for succession planning.
• Perform opening and closing routines to ensure financial goals are met.
• Manage store operations and maintain visual merchandising standards.
• Utilize sales analytics tools to drive store profitability and growth.
• Develop a long-term sustainable plan for growth and profitability.
• Demonstrate a culture of ethical conduct, security, and compliance.
• Identify opportunities to innovate and improve processes.

Requirements

• 5+ years of management experience in a specialty retail or multi-unit retail environment.
• Experience in interior design, furniture, or home goods preferred.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to motivate, influence, and inspire others.
• Track record of thriving in a fast-paced and changing environment.
• Technical acumen to learn necessary software, including Google Cloud G Suite.

Nice-to-haves

• Experience with CRM software.
• Knowledge of strategic partnerships.
• Strong communication skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount