Sephora - Elk Grove, CA

posted 3 months ago

Full-time - Mid Level
Elk Grove, CA
10,001+ employees
Health and Personal Care Retailers

About the position

As an Assistant Store Manager at Sephora, you will play a crucial role in supporting the Store Manager in overseeing the entire store operations. Your primary focus will be to ensure a high level of client service while driving sales and profitability. You will assist in leading a dedicated team of associates, fostering a positive work environment that encourages growth and development. This position is not just about managing day-to-day operations; it’s about inspiring your team and creating an exceptional shopping experience for clients. In this role, you will be responsible for assisting in the development and implementation of strategies aimed at driving store sales and increasing profitability. You will help coordinate and oversee various aspects of sales performance, service, and operations, ensuring that the store runs smoothly and efficiently. Your leadership will be vital in motivating your team to meet or exceed sales targets, conducting performance appraisals, and providing ongoing feedback to support employee development. Client satisfaction is paramount at Sephora, and as an Assistant Store Manager, you will ensure high levels of client satisfaction through excellent service. You will handle client complaints and provide appropriate solutions, supporting client loyalty programs and services to enhance engagement. Maintaining outstanding store conditions and visual merchandising standards will also be part of your responsibilities, ensuring compliance with company policies and procedures to create a safe and efficient work environment. Additionally, you will assist in managing inventory levels to ensure product availability and support the Store Manager in resource allocation and staffing to optimize productivity and performance. This role requires a blend of strong leadership skills, business acumen, and a passion for the beauty industry, making it an exciting opportunity for those looking to advance their careers in retail management.

Responsibilities

  • Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
  • Help develop and implement strategies to drive store sales and increase profitability.
  • Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
  • Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
  • Conduct performance appraisals, manage employee development and provide ongoing feedback.
  • Support the leadership team, ensuring effective collaboration and achievement of store goals.
  • Ensure high levels of client satisfaction through excellent service.
  • Handle client complaints and provide appropriate solutions.
  • Support client loyalty programs and services to ensure client loyalty and engagement.
  • Maintain outstanding store condition and visual merchandising standards.
  • Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
  • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
  • Assist in managing inventory levels to ensure product availability.
  • Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

Requirements

  • Proven successful experience as a retail assistant manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Client management skills.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
  • Adherence to Sephora's dress code and policies in the Sephora Employee Handbook.

Benefits

  • Comprehensive health, dental and vision plans
  • Superior 401(k) plan
  • Various paid time off programs
  • Employee discount/perks
  • Life insurance
  • Disability insurance
  • Flexible spending accounts
  • Employee referral bonus program
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