Assistant Store Manager

Dick's Sporting Goods - Allentown, PA

Full-time - Mid Level

Allentown, PA

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Store Manager at DICK'S Sporting Goods is a people-first leader responsible for overseeing store operations and ensuring exceptional customer service. This role emphasizes team development, operational excellence, and community engagement, while also focusing on financial metrics and store performance.

Responsibilities

• Oversee store operations and ensure high levels of brand and operational excellence.
• Deliver hassle-free and engaging customer service to all store visitors.
• Coach and develop team members while prioritizing their wellbeing.
• Manage day-to-day operational aspects of the store department.
• Plan and organize both short-term and long-term operational strategies with the Store Manager.
• Recruit actively in the community and support teammate community engagement opportunities.
• Partner with the store leadership team to hire a diverse and inclusive workforce.
• Manage store workforce planning, including payroll budget and scheduling.
• Hold the team accountable for meeting operational guidelines and brand standards.
• Drive shrink results through compliance with safety, loss prevention, and cash-handling procedures.
• Communicate transparently and creatively to build an engaging team environment.
• Create an inclusive store environment where everyone feels safe and respected.

Requirements

• 1-3 years of retail management experience or customer-focused experience.
• Strong problem-solving ability and analytical skills.
• Flexible availability, including nights, weekends, and holidays.