Assistant Store Manager

About the position

The Assistant Manager position at Staples focuses on driving sales, enhancing customer engagement, and ensuring the store is prepared for business. This role involves building customer relationships, fostering a positive team culture, and guiding the team to meet customer needs while achieving business goals. The Assistant Manager will also play a key role in team development and store operations, contributing to a high-performing store environment.

Responsibilities

• Drive sales and customer engagement in the store.
• Establish customer relationships that build loyalty and provide total solutions to meet customer needs.
• Guide the team to be positive, inclusive, and collaborative.
• Provide strong leadership in community, customer service, sales, and team development.
• Ensure the store culture embodies Staples values and commitment to the community.
• Develop a high-performing team focused on providing an exceptional store experience and consultative selling.
• Coach, train, and role-play with the team to deliver results.
• Attain sales and services goals, profit margin, and execution of store operations.
• Establish business cadence for sales readiness and provide daily direction for merchandising opportunities.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, acting as the Floor Leader.
• Champion company initiatives and adapt to changes and responsibilities.

Requirements

• 2+ years managing a sales team in a retail or services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Strong communication, organization, planning skills, and adaptability to changing business priorities.
• Ability to engage with customers and understand their needs.
• Ability to manage conflict in a reasonable and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, and stand and walk continuously.

Nice-to-haves

• Experience using financial metrics to track sales progress to drive profitable sales and margins.
• Ability to network and engage with the community.

Benefits

• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligible