Assistant Store Manager

Boot Barn - Cumming, GA

Full-time - Entry Level

Cumming, GA

About the position

The Assistant Store Manager at Boot Barn plays a crucial role in the store leadership team, collaborating with the Store Manager to create an environment that aligns with the company's mission, vision, and values. This position is responsible for delivering exceptional customer service, developing team members, maintaining merchandising standards, and achieving store sales goals. The Assistant Store Manager will also engage with the local community and support operational directives to enhance store performance.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.
• Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas.
• Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers' needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution.
• Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well-developed business acumen and understands all aspects of the store's operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors.

Requirements

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong communication, customer service, time management and organizational skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement