Assistant Store Manager

O'Reilly Auto Parts - Dublin, VA

Full-time - Entry Level

Dublin, VA

Motor Vehicle and Parts Dealers

About the position

The Assistant Store Manager will support the Store Manager in various aspects of store operations, including sales, customer service, and maintaining store appearance. This role involves managing the store in the absence of the Store Manager and leading the team to ensure excellent customer service and operational efficiency.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs.
• Work with the store manager to ensure adequate staffing at the retail sales counter during peak hours.
• Assist the store manager in setting team member goals and providing feedback on their achievement.
• Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders.
• Utilize electronic purchase order ledger for efficient handling of special orders and outside purchases.
• Process retail customer returns and exchanges efficiently and accurately.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks to team members.
• Ensure compliance with company policies regarding work schedules and timekeeping.
• Perform all store opening and closing duties, including day-end procedures and securing the store.
• Assist in maintaining the store building and related facilities.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Nice-to-haves

• Certified Parts Professional Certification
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth