Assistant Store Manager

$29,994 - $45,760/Yr

O'Reilly Auto Parts - Fountain, CO

posted 2 months ago

Full-time - Entry Level
Fountain, CO
10,001+ employees
Motor Vehicle and Parts Dealers

About the position

The Assistant Store Manager at O'Reilly Auto Parts plays a crucial role in supporting the Store Manager in various operational aspects, including sales, customer service, and store management. This position is responsible for leading the store team in delivering excellent customer service, managing store operations during the Store Manager's absence, and ensuring the store meets its sales goals. The role also involves participating in hiring processes and training team members, making it essential for candidates to have strong leadership and communication skills.

Responsibilities

  • Lead the store team members in providing excellent customer service to retail and professional customers.
  • Supervise customer service levels on the retail showroom and ensure team member execution on customer service programs.
  • Work with the store manager to ensure adequate staffing during peak retail business hours.
  • Assist the store manager in setting team member goals and providing feedback on goal achievement.
  • Participate in the hiring process by completing recruiting tasks and evaluating candidates.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store orders and ensure timely customer communication.
  • Utilize electronic purchase order ledger for special orders and outside purchases.
  • Ensure efficient processing of customer returns and exchanges.
  • Invoice all merchandise before product leaves the store.
  • Communicate Zipline messages and delegate merchandising tasks as assigned.
  • Ensure compliance with company policies regarding work schedules and timekeeping.
  • Perform store opening/closing duties and secure the store according to company policy.
  • Assist in maintaining the store building and equipment.

Requirements

  • Sales Specialist Training
  • Assistant Manager Certification
  • RSS Certification

Nice-to-haves

  • Certified Parts Professional Certification
  • ASE Certification
  • Fluency in Spanish

Benefits

  • 401(k)
  • Dental insurance
  • Employee stock purchase plan
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Tuition reimbursement
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