Assistant Store Manager

Safelite Fulfilment - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Assistant Store Manager plays a crucial role in leading and directing front line associates to ensure exceptional customer experiences at a retail location. This position is responsible for overseeing various operational aspects, including cash management, inventory control, loss prevention, and maintaining store appearance, while fostering a productive and positive work environment.

Responsibilities

• Motivate and lead activities of associates to ensure high productivity and world-class customer service.
• Provide appropriate associate cross-training for operational stability.
• Respond quickly to customer complaints and warranty issues, processing casualty losses and repair damages.
• Manage work order assignments and routing of mobile jobs, ensuring timely procedures and vehicle loading.
• Train associates on installation techniques, vehicle maintenance, required documentation, and internal technology platforms.
• Monitor productivity, inventory, and cleanliness to meet quality standards.
• Ensure compliance with applicable laws and regulations issued by OSHA and other regulatory agencies.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED/Equivalent or 3-5 years of leadership/supervisory experience preferred.
• Valid state-issued driver's license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in various weather conditions.
• Ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on feet for extended periods.

Nice-to-haves

• Experience in the automotive industry is preferred.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10k, including a 401(k) plan with company matching.
• Medical coverage plans customized to suit individual needs.
• Paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all necessary tools and resources for success.