Assistant Store Manager

$37,440 - $41,600/Yr

Monro Auto Service and Tire Centers - Claremont, NH

Full-time - Entry Level

Claremont, NH

1,001-5,000 employees

Repair and Maintenance

About the position

The Assistant Store Manager at Monro Muffler/Brake plays a crucial role in ensuring the efficient operation of the store while providing exceptional customer service. This position involves scheduling appointments, managing inventory, assisting technicians, and maintaining store standards. The Assistant Store Manager is also responsible for building guest relationships and achieving sales goals, all while adhering to company policies and safety standards.

Responsibilities

• Schedule guest appointments for effective optimization of technician abilities.
• Help achieve Monro's sales goals by informing and recommending tire and service products.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests.
• Ensure the store is maintained to Monro standards for cleanliness and guest readiness.
• Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
• Provide direction and oversight to technicians and assist with services/repairs as needed.
• Organize the store's workflow to ensure efficient use of technician skill levels.
• Understand and adhere to company policies, governmental standards, and safety protocols.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned by the direct supervisor.

Requirements

• High School Diploma or equivalent.
• Minimum of two years retail experience or equivalent combination of education and experience.
• Ability to work flexible hours, including days, evenings, weekends, and holidays.
• ASE certification and State Inspection License preferred.
• Ability to influence and motivate a team to achieve goals.
• Problem-solving skills, inventory management, merchandising, and customer service abilities.
• Effective communication skills with teammates and guests.
• Complete all Monro required training within provided guidelines.

Nice-to-haves

• Experience in automotive maintenance and repair services.
• Strong sales orientation and customer focus.
• Excellent organizational and time management skills.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full Time Teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time Teammates
• Employee Access Perks
• Career Advancement Opportunities