O'Reilly Auto Parts - Jonesboro, GA
posted 3 months ago
The Assistant Store Manager will play a crucial role in supporting the Store Manager in various aspects of store operations, including sales, customer service, and maintaining the overall appearance of the store. This position is designed for individuals who are ready to take on leadership responsibilities, as the Assistant Store Manager will manage the store in the absence of the Store Manager or during opposing shifts. The primary focus will be on leading the store team to deliver exceptional customer service to both retail and professional customers, ensuring that the store operates smoothly and efficiently at all times. In this role, the Assistant Store Manager will supervise customer service levels in the retail showroom, ensuring that team members execute customer service programs effectively. This includes overseeing staffing at the retail sales counter, particularly during peak business hours such as lunch, late afternoons, evenings, and weekends. The Assistant Manager will also assist the Store Manager in setting team member goals, providing constructive feedback, coaching, and mentoring to ensure that all team members are up-to-date with their training and development. The Assistant Store Manager will be responsible for various operational tasks, including managing online orders, processing customer returns and exchanges, and ensuring that all merchandise is invoiced correctly before leaving the store. Additionally, the Assistant Manager will communicate important messages to the team, delegate merchandising tasks, and ensure compliance with company policies regarding work schedules and timekeeping. The role also includes performing store opening and closing duties, securing the store, and maintaining the physical environment of the store and its surroundings. Overall, this position is ideal for individuals who are looking to advance their careers in retail management and are committed to providing excellent service and support to both customers and team members.