About the position
As an Assistant Store Manager at Speedy Cash®, you will play a crucial role in providing quick and reliable financial solutions to our customers. This position is designed for individuals who are looking to develop their leadership skills in a dynamic environment. You will work closely with the Store Manager to manage accounts, engage with customers, and oversee risk management processes. Your responsibilities will include training and coaching Customer Service Representatives, ensuring compliance with company standards, and fostering a professional and respectful atmosphere for both customers and employees. Your attention to detail and adherence to established protocols will be essential in maintaining the high standards expected in our stores. In this role, you will be responsible for assessing the risk of financial transactions, processing loan and pawn applications, and managing check cashing transactions. Building strong customer relationships is key, and you will engage in daily inbound and outbound call campaigns to enhance business growth and brand loyalty. You will also oversee the management of the store's security protocols, including proper opening and closing procedures, and the management of the vault and cash drawer. Your focus on customer service will be vital in preventing loss and charge-off accounts, which includes making collection calls when necessary. Compliance is a significant aspect of this position, and you will conduct store audits, create reports, and compile financial data to ensure adherence to company policies and local, state, and federal regulations. Additionally, you will be responsible for maintaining the store's appearance and cleanliness, addressing any facility needs, and scheduling maintenance services. The ability to thrive in a fast-paced environment while managing multiple tasks is essential, as you will be expected to meet both individual and team performance standards. This position requires a full-time commitment, including regular in-person attendance and weekend availability, with a minimum of 40 hours per week.
Responsibilities
- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
- Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.
- Maximize customer success by offering ancillary products that fit their needs.
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Maintain a full-time work schedule with regular, in-person attendance, including weekends.
Requirements
- High School Diploma or equivalent required
- Minimum one year experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Nice-to-haves
- Leadership in a sales or customer service-oriented position
- Management experience in retail, convenience store, grocery, financial, service, or related industries
- Experience in check cashing, document verification, money order processing
- Bilingual English/Spanish is a plus and may be required for certain locations.
Benefits
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance-based career advancement
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
- A relaxed, business casual dress code that includes jeans and sneakers!
