Assistant Store Manager

Barnes & Noble - Pembroke Pines, FL

Full-time - Entry Level

Pembroke Pines, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Store Manager (ASM) plays a crucial role in ensuring a vibrant and engaging bookstore environment. This position focuses on delivering excellent customer service, developing the bookselling team, and driving sales and operational excellence. The ASM works closely with the Store Manager to enhance the shopping experience and foster a culture of collaboration and engagement among booksellers.

Responsibilities

• Ensure consistent, friendly, and informed service to customers by setting an example and training the store team.
• Maintain a vibrant bookstore through the flawless execution of bookstore basics.
• Assess the store from the customer's perspective and seek improvements in collaboration with the Store Manager.
• Model handselling skills to drive successful campaigns and establish book expertise.
• Develop the bookselling team through engagement, coaching, and feedback.
• Achieve sales goals and deliver operational excellence to maximize efficiency and minimize loss.
• Ensure compliance with company standards regarding safety and store operations.
• Communicate key issues and messages respectfully and urgently to the store team.
• Collaborate with other locations for overall improvement.
• Perform physical activities on the selling floor, including prolonged standing and lifting.
• Open and close the store, ensuring safety for employees and customers.

Requirements

• Solid bookselling knowledge across various genres and a strong understanding of the book industry.
• Enthusiasm for books and excellent service standards for the local community.
• Experience in managing and developing employees at all levels.
• Effective organization, planning, and prioritization skills.
• Ability to delegate and work through others.
• Strong communication skills, both effective and comfortable.
• Experience in building collaborative and productive working relationships.
• Ability to deliver honest and constructive feedback.

Nice-to-haves

• Experience in retail management or a similar role.
• Knowledge of current book trends and customer preferences.

Benefits

• Competitive salary and performance-based bonuses.
• Employee discounts on books and merchandise.
• Opportunities for professional development and training.