Assistant Store Manager

Ross Stores - Wisconsin Dells, WI

Full-time - Entry Level

Wisconsin Dells, WI

1,001-5,000 employees

General Merchandise Retailers

About the position

The Assistant Manager is responsible for managing and supervising various store operations in the absence of the Store Manager. This role focuses on ensuring compliance with company standards, enhancing productivity, and providing excellent customer service while fostering a positive work environment. The Assistant Manager plays a crucial role in recruiting, training, and developing store associates, as well as maintaining safety and security protocols within the store.

Responsibilities

• Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Assist in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicate any variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business objectives.
• Ensure compliance with all State, Local and Federal regulations.
• Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assist in recruiting, hiring, training and developing non-exempt Associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assist in the management of and continuous monitoring of actual expenditures to be within budget.
• Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensure all Associates understand and can execute emergency operating procedures.
• Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
• Facilitate monthly safety meetings.
• Treat all Customers, Associates, and other leaders with respect and demonstrate courtesy, friendliness, and professionalism at all times.
• Execute Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represent and support the Company brand at all times and maintain a professional appearance in accordance with the Company Dress Code.
• Manage Store to ensure a clean, neat, easy to shop environment and maintain a high standard of housekeeping.
• Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
• Assist with training Associates on Loss Prevention awareness and Store shortage goals.
• Demonstrate integrity and honesty in all interactions with Associates and Customers.
• Safeguard confidential information, cash and credit card information and merchandise.
• Assist in leading the annual inventory process including preparation and execution of inventory guidelines.

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Demonstrated ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Nice-to-haves

• Experience in loss prevention training and awareness.
• Knowledge of retail merchandising standards and practices.

Benefits

• Career growth opportunities
• Continuous learning and development programs
• Inclusive work environment
• Employee recognition programs