Assistant Store Manager

NAPA Auto Parts - Houston, TX

Full-time - Entry Level

Houston, TX

101-250 employees

Motor Vehicle and Parts Dealers

About the position

The Assistant Store Manager at NAPA is responsible for leading a team in a fast-paced retail environment, focusing on delivering exceptional customer service and driving store growth. This role involves managing store operations, supporting the store manager, and ensuring a positive experience for both wholesale and retail customers. The position emphasizes employee engagement, operational excellence, and building strong customer relationships.

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration.
• Drive store growth, increase sales, and profitability.
• Provide daily leadership and sustain a culture of employee engagement.
• Partner with teammates to drive company-owned store initiatives.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage the crew team to deliver superior customer care.
• Oversee inventory protection, asset management, and operational safety issues.
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while improving processes and procedures.
• Grow customer relationships and assist with sales/service questions.

Requirements

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or willingness to learn.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Nice-to-haves

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• ASE Certifications.

Benefits

• 401(k)
• Health insurance