Assistant Store Managertags.new

PLS Financial Services - Norwalk, CA

Full-time - Entry Level

Norwalk, CA

Credit Intermediation and Related Activities

About the position

The Assistant Store Manager at PLS Financial Services Inc. plays a crucial role in leading the store's operations to ensure exceptional customer service, achieve financial goals, and adhere to company policies. This position involves supporting the Store Manager in daily activities and taking charge in their absence, while also performing customer service representative duties.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with customers.
• Establishing a strong customer service culture within the store.
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Store Manager with recruiting, developing, and motivating store team members.
• Ensuring compliance with federal, state, and local regulations.
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
• Analyzing financial statements and trends to increase and maximize sales.
• Marketing within the community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Assisting the Store Manager with managing schedule, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies and procedures.
• Helping to maintain a neat and clean store environment for customers and team members.

Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Ability, willingness, and confidence to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required; English/Spanish bilingual is a plus.

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training