Assistant VP Transportation Operations & Customer Experience

Matson Logistics - Oakbrook Terrace, IL

Full-time - Executive

Oakbrook Terrace, IL

Support Activities for Transportation

About the position

The Assistant Vice President of Transportation Operations & Customer Experience at Matson Logistics is a pivotal role responsible for implementing the company's Transportation line of business strategy. This position focuses on defining and driving business transformation, streamlining operations, and developing innovative solutions to simplify business processes while achieving strategic objectives. The AVP will create and implement a comprehensive vision and strategy for transportation programs, systems, and processes that support both current and future transportation and supply chain requirements. This role ensures that processes, assets, personnel, and services are optimized to meet Matson's operational and business development goals. In this capacity, the AVP will lead efforts in process and technology innovation through collaboration with internal teams and third-party providers. The role involves identifying yield improvement opportunities and unexploited synergies within existing business models, facilitating business development, and acting as a key delivery point of contact in the strategic planning of transportation brokerage business development, customer service, and operational execution. The AVP will also oversee the development and implementation of efficient operations and cost-effective systems to meet the organization's current and future needs. The AVP will establish, implement, and communicate the strategic direction of the operations division, collaborating with the leadership team to develop and meet company goals. This includes recommending and implementing new processes, technologies, and systems to improve and streamline organizational processes. The AVP will maintain knowledge of emerging technologies and trends in operations management to ensure Matson is positioned to leverage technology that enhances customer experiences and operational efficiency. Additionally, the role requires the establishment of operations-related policies, practices, standards, and key performance measures to ensure effective order execution and customer experience. The AVP will also be responsible for budget administration, implementing improved processes for higher ROI, and leading programs that drive continuous improvement in quality, efficiency, experience, and cost management. This role requires analytical support for transportation operations and customer experience teams, prioritizing initiatives to optimize transportation and fleet management, and developing standard operating procedures to achieve business results. The AVP will engage with business stakeholders to assess the benefits, challenges, and risks of various solutions, preparing business plans and budgets for management. Furthermore, the AVP will facilitate best practices sessions, develop supplier relationships, negotiate pricing and contractual terms, and respond to business inquiries from customers and suppliers. Overall, the AVP will act as an agent for change, championing the implementation of new customers, suppliers, processes, and technologies to drive continuous improvement and achieve business goals, while remaining flexible to adapt to changing needs and conditions.

Responsibilities

• Plans, directs, coordinates, and oversees operations activities, ensuring development and implementation of efficient operations and cost-effective systems.
• Establishes, implements, and communicates the strategic direction of the organization's operations division.
• Collaborates with leadership team to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes.
• Maintains knowledge of emerging technologies and trends in operations management.
• Ensures departmental decisions and project plans align with the long-term business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and key performance measures.
• Administers the transportation operations' budget.
• Implements improved processes and methods to generate higher ROI and workflow optimization.
• Leads programs that drive continuous improvement in quality, efficiency, experience, and cost management.
• Provides analytical support for transportation operations and customer experience teams.
• Prioritizes initiatives to optimize transportation and fleet management.
• Develops standard operating procedures and metrics to achieve business results.
• Ensures transportation operations are managed efficiently and effectively.
• Engages with business stakeholders to assess the benefits, challenges, and risks of various solutions.
• Facilitates best practices sessions for transportation operations.
• Develops and builds deep supplier relationships, negotiating pricing and contractual terms.
• Responds to and resolves business inquiries and concerns from both customers and suppliers.
• Identifies opportunities for network optimization and carrier selection.
• Acts as an agent for change, overseeing the implementation of new customers, suppliers, processes, and technologies.

Requirements

• Master's degree in business, Marketing, Transportation, or related field, or an equivalent combination of education, training, and experience.
• Fifteen or more years of related transportation leadership experience with a successful track record of performance.
• Excellent written and verbal communication skills.
• Exceptional interpersonal and leadership skills.
• Strong analytical, research, and marketing skills.
• Fluency in Microsoft Excel to build and use mathematical, conditional, and lookup formulas, pivot tables, and charts.
• Fluency in Microsoft PowerPoint to build presentations to share information and influence action.

Nice-to-haves

• Ability to travel as required.