Public Service Enterprise Group - Hicksville, NY
posted 2 months ago
The Associate Customer Operations Analyst position at PSEG Long Island involves a range of responsibilities centered around the setup, activation, and administration of interval meters within the Advanced Metering Infrastructure (AMI) and Meter Data Management Systems (MDMS). The role is crucial for managing data communications and retrieval, processing, analysis, and reporting of metering information, which supports customer engagement, billing, load research, and other operational processes. The analyst will be responsible for ensuring system integrity and equipment reliability, managing databases, editing data, and maintaining internal operation guidelines and procedures for the section. In addition to these core responsibilities, the analyst will develop and implement advanced meter data applications, programs, and web tools aimed at increasing the utilization of meter data. This will enhance system reliability, customer service, and revenue integrity. The role also includes preparing and executing maintenance schedules and testing procedures to ensure the proper operation of the meter acquisition and management systems, as well as the automatic billing process. The analyst will administer records and field reports associated with the operation of these systems and provide billing determinations to the Meter Data Management (MDM) and Customer Accounting System (CAS) billing systems. The position requires the analyst to investigate communication and metering malfunctions, often in collaboration with Measurement Services technicians. Conducting special investigations, data mining, and studies concerning performance, safety, revenue integrity, and system reliability are also key aspects of the role. The analyst will develop and manage ongoing relationships with key internal and external stakeholders to improve operations and act as a consultant to other departments on matters of revenue metering and associated communications. Additionally, the analyst will be responsible for managing Exception Management related to meter communications and billing, as well as monitoring data file extracts from the Command Center.