Assoc Mgr Customer Service & Logistics - R0354372-4330

Tyson Sales and Distribution - Springdale, AR

Full-time - Mid Level

Springdale, AR

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Manager Customer Service & Logistics at Tyson Foods plays a crucial role in leading the Customer Service team and managing logistics initiatives. This position is responsible for overseeing the execution of customer service operations, ensuring efficient inventory management, and fostering strong relationships with key customer contacts. The role also involves direct management of Customer Service & Logistics Specialists, focusing on their career development and performance evaluations.

Responsibilities

• Lead the Tyson Foods Customer Service team in logistics initiatives and programs.
• Manage customer orders ensuring compliance with temperature class requirements and delivery dates.
• Collaborate with Distribution and Customer Sales Team to develop supply chain efficiencies.
• Resolve issues related to invalid deductions and manage the order to cash cycle.
• Build and maintain strong relationships with key customer contacts through regular interaction and visits.
• Analyze complex data and Key Performance Indicators to identify areas for improvement.
• Achieve Tyson Foods' customer service goals and provide leadership to direct reports.

Requirements

• Bachelor's degree or equivalent work experience.
• 4+ years of experience in customer collaboration, sales/marketing, supply chain, logistics, or related fields.
• Experience in the consumer packaged goods industry is preferred.
• Proficient in SAP and MS Office applications; ORP experience is preferred.
• Strong written, oral, and interpersonal communication skills.
• Ability to lead, empower, and grow a team.

Nice-to-haves

• Experience in continuous improvement methodologies.
• Strong negotiation and conflict management skills.

Benefits

• Paid time off
• 401(k) plans
• Affordable health, life, dental, vision, and prescription drug benefits