Associate Account Manager - Entry Level (Non-Sales)

ADP - Maitland, FL

Full-time - Entry Level

Maitland, FL

Professional, Scientific, and Technical Services

About the position

The Associate Account Manager role at ADP is an entry-level position focused on providing exceptional client service and support. This position serves as the front-line for resolving client challenges, answering inquiries, and training users on ADP technology. The role emphasizes building relationships with clients, maintaining high client satisfaction, and adhering to a structured work environment. The position offers opportunities for career advancement and is set within a company recognized for its commitment to diversity, equity, and inclusion.

Responsibilities

• Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on the value of ADP products and services, providing recommendations based on client input.
• Organize daily schedules to manage a high volume of inbound calls, especially during peak seasons.

Requirements

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• Military experience is acceptable, demonstrating skills in teamwork, adaptability, organization, and follow-through.

Nice-to-haves

• A college degree is preferred but not required.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.
• A culture that values equity, inclusion, and belonging.