Associate Account Manager (Entry-Level)

$46,000 - $46,000/Yr

EAB - Richmond, VA

Full-time - Entry Level

Richmond, VA

Educational Services

About the position

The Associate Account Manager role at EAB is designed for entry-level professionals who are eager to develop their careers in higher education, marketing, or professional services. This position involves working closely with internal teams and partners to implement direct marketing strategies aimed at enhancing student recruitment initiatives. The Associate Account Manager will support one of three specialized teams within EAB, gaining valuable experience in utilizing data-driven insights to create innovative solutions that help higher education partners achieve their enrollment, financial aid optimization, and alumni fundraising goals. This role is ideal for individuals with 0 to 1 year of work experience who are passionate, detail-oriented, and motivated to learn about the business, products, and services offered by EAB while assisting various departments with a range of tasks and projects. In this position, the Associate Account Manager will acquire knowledge about EAB's business model, partners, and the services provided. Responsibilities include assisting account managers, preparing for partner meetings, attending calls, documenting notes, drafting communications, and supporting the internal creative review process for partner campaigns. The role also involves executing administrative tasks to support partner marketing campaigns, coordinating meetings, and maintaining partner and account information in internal systems. The Associate Account Manager will be expected to provide coverage for Account Managers when they are out of the office and perform other duties as assigned. This position is based in Richmond, VA, and offers a unique opportunity to work in a dynamic environment focused on making education smarter and communities stronger.

Responsibilities

• Acquire knowledge of the business and our partners, products and services
• Assist account managers and perform tasks to support teams
• Help prepare for partner meetings
• Attend partner calls and document notes in partner relationship management system
• Help draft and send written partner communications
• Assist with internal creative review of partner campaigns and campaign deployment
• Provide coverage for Account Manager when out of the office
• Own and execute administrative tasks daily in support of partner marketing campaigns; coordinate and schedule meetings
• Perform partner and account maintenance in internal systems
• Other duties as assigned

Requirements

• Bachelor's degree
• 0-1+ years of work experience
• Effective communication and teamwork skills
• Organization skills with a proven ability to meet conflicting deadlines
• Passion to serve partners and learn/grow/develop within Partner Success
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint

Nice-to-haves

• Concentration in Marketing, Advertising, Public Relations, Business Administration, or related field
• 1-2+ years of work experience
• Efficient, resourceful, and curious
• Ability to work in a team setting in a fast-paced environment
• Personable, approachable, helpful - a team player
• Ability to approach situations in an entrepreneurial way and find opportunity for improvement/change
• Direct marketing or partner relationships experience
• Desire for professional growth and upward mobility within a growing company
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

Benefits

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities