Associate Account Manager - Entry Level

ADP - Parsippany-Troy Hills, NJ

Full-time - Entry Level

Parsippany-Troy Hills, NJ

Professional, Scientific, and Technical Services

About the position

ADP is hiring an Associate Account Manager, a role that serves as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. This position is crucial in maintaining ADP's service reputation and ensuring client satisfaction. You will be responsible for assisting clients who have between 50 to 999 employees, addressing a variety of inquiries and providing tailored solutions. Each day will present new questions and challenges, making the role dynamic and engaging. ADP offers top-ranked training to equip you for success in this fast-paced, metrics-driven call center environment. Your primary goal will be to help clients effectively, ensuring their satisfaction and building rapport through clear and professional communication. The company prides itself on fostering an inclusive culture that values collaboration and belonging, making it a great place to build a career and friendships. ADP is recognized as a global leader in human resources technology, providing innovative solutions in payroll, tax, human resources, and benefits. The company has received numerous awards for its commitment to diversity, equity, and inclusion, including being named a DiversityInc® Top 50 Company. ADP's CEO is actively involved in initiatives aimed at creating job opportunities for underrepresented communities, reflecting the company's deep commitment to DEI. This role not only offers a chance to grow professionally but also to contribute to a company that values its employees and the communities they serve.

Responsibilities

• Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on ADP products and services, leveraging knowledge to provide recommendations and best practices.
• Organize daily schedules to manage a high volume of inbound calls, especially during peak seasons.

Requirements

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• Military experience is acceptable, showcasing skills in teamwork, adaptability, organization, and follow-through.

Nice-to-haves

• A college degree is preferred but not required; skills and experience are more important.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.
• A culture that values equity, inclusion, and belonging.
• Opportunities for career growth in a fast-paced environment.