Associate Account Manager - Houston

ArcBest - Houston, TX

Full-time - Entry Level

Houston, TX

Management of Companies and Enterprises

About the position

The Associate Account Manager at ArcBest is an entry-level position designed to prepare individuals for future roles as Account Managers. This role focuses on enhancing customer service and streamlining sales activities by managing prioritized leads and accounts, delivering problem-solving solutions for current customers, and engaging in prospecting efforts to attract new clients. The position offers valuable hands-on experience and the opportunity to develop essential sales skills, contributing to customer satisfaction and business growth.

Responsibilities

• Conduct outbound call and email campaigns, including cold calling.
• Maintain accurate territory account information in system database(s).
• Communicate with or respond to customers in support of company pricing initiatives.
• Assist Sales Team with their customers as needed.
• Support and maintain many accounts over long periods of time and diverse circumstances.
• Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
• Perform sales activities for all products available in diverse product lines and multiple markets.
• Serve as a liaison with Yield and other departments within the organization.
• Conduct on-site visits to present ArcBest as an overall solution, as needed.
• Assist in the collection process and cargo claim prevention, as needed.
• Communicate to clients regarding expectations of all parties.
• Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
• Find and adapt products or product features to suit unusual customer needs.
• Other duties and projects, as assigned.
• Observe and accompany Account Managers and District Sales Managers to gain an understanding of sales techniques and relationship-building strategies.
• Maintain rapport by communicating in a manner suited to the style of each prospect.
• Utilize internal and external data to prioritize opportunities.
• Manage and maintain Salesforce reports as well as other required reports as needed.
• Participate in negotiating the terms of the business relationship.
• Complete sales and performance reports, as instructed and/or as Company guidelines require.
• Assist with a wide variety of customers in different industries or walks of life.
• Create a customer obsessed sales environment and culture.
• Communicate account statuses with team on a regular basis.
• Collaborate with various departments for handling various departmental tasks.
• Qualify opportunities associated with new and existing customer leads.
• Manage active loads in progress to provide proactive communication to customers.

Requirements

• Bachelor's Degree, preferred
• Related sales experience, preferred
• Supply Chain related experience, preferred
• Proficient in Microsoft Office Suite
• Knowledge of business solutions and competitors
• Must be willing to relocate