Cigna - Atlantic City, NJ
posted 4 months ago
About the position
As the Associate Account Manager for Express Scripts Inc. (ESI) Health Plans Division (HPD), you will play a crucial role in supporting the Account team for your assigned client. This position is designed for individuals who are eager to contribute to client satisfaction and operational excellence. You will be responsible for providing client-facing support, managing non-standard reporting, submitting client access requests, and assisting with benefit setup and project support as needed. Your primary focus will be on executing client-specific operational deliverables, identifying service trends, and supporting operational needs while resolving issues as they arise. In this role, collaboration is key. You will work closely with the Account Manager, Account Executive, and Clinical Account Executive to ensure that the entire Book of Business is serviced effectively. Your performance will be measured by the satisfaction of both the Account Team and the clients you serve. Essential functions of the position include maintaining ownership of assigned service and operational deliverables, monitoring service trends, and assisting with both standard and non-standard reporting and analytics. You will also handle administrative inquiries related to invoices, billing, and rebates, and coordinate with internal operational departments to ensure client satisfaction and loyalty. The Associate Account Manager will serve as the voice of the client within Express Scripts, driving continuous service improvement and accountability. This role is vital in ensuring that clients receive the highest level of service and support, contributing to the overall success of the organization.
Responsibilities
- Provide client-facing support to the Account Management team.
- Maintain ownership of assigned service and operational deliverables to ensure operational excellence.
- Monitor and identify service trends to facilitate immediate resolution of service issues.
- Assist with standard and non-standard reporting and analytics as needed.
- Handle client access requests and administrative invoice inquiries.
- Conduct billing and rebates research as required.
- Collaborate to resolve operational and service-related issues, escalating when necessary and driving recovery efforts.
- Serve as the voice of the client within Express Scripts to promote continuous service improvement and accountability.
- Coordinate deliverables with internal operational departments to ensure client satisfaction and loyalty.
Requirements
- Bachelor's degree in a related field or 8 to 11 years of relevant experience.
- Strong PC skills, including proficiency in Microsoft Office products.
- Excellent verbal and written communication and presentation skills.
- Strong analytical and problem-solving skills.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
