Associate Account Manager, Hybrid, Express Scripts

Cigna - Loveland, CO

Full-time - Entry Level

Hybrid - Loveland, CO

Insurance Carriers and Related Activities

About the position

As the Associate Account Manager within the Express Scripts Inc. (ESI) Health Plans Division (HPD), you will play a crucial role in supporting the Account team for your assigned client. This position is designed for individuals who are eager to contribute to client-facing support, manage non-standard reporting, submit client access requests, and assist with benefit setup and project support as needed. Your primary focus will be on executing client-specific operational deliverables, identifying service trends, and supporting operational needs while resolving issues effectively. To thrive in this role, collaboration is key. You will work closely with the Account Manager, Account Executive, and Clinical Account Executive to ensure that the entire Book of Business is serviced efficiently. Your performance will be measured by the satisfaction of both the Account Team and the clients you serve. In this position, you will assist the Account Management team by providing essential client-facing support. You will maintain ownership of assigned service and operational deliverables, ensuring operational excellence at all times. Monitoring and identifying service trends will be part of your responsibilities, allowing for immediate resolution of any service issues that may arise. You will also assist with both standard and non-standard reporting and analytics as needed, handle client access requests, and manage administrative invoice inquiries. Your role will require you to conduct billing and rebates research, collaborate with internal operational departments, and take immediate action to resolve any operational or service-related issues. You will serve as the voice of the client within Express Scripts, driving continuous service improvement and accountability. Coordinating deliverables with internal departments will be essential to ensure client satisfaction and loyalty.

Responsibilities

• Provide client-facing support to the Account Management team.
• Maintain ownership of assigned service and operational deliverables to ensure operational excellence.
• Monitor and identify service trends for immediate resolution of service issues.
• Assist with standard and non-standard reporting and analytics as needed.
• Handle client access requests and administrative invoice inquiries.
• Conduct billing and rebates research.
• Collaborate to resolve operational/service-related issues and escalate when necessary.
• Serve as the voice of the client to drive continuous service improvement and accountability.
• Coordinate deliverables with internal operational departments to ensure client satisfaction.

Requirements

• Bachelor's degree in a related field or 8 to 11 years of relevant experience.
• Strong PC skills, including proficiency in Microsoft Office products.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Comprehensive health-related benefits including medical, vision, and dental coverage.
• Well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.