Associate Account Manager-Remote

Disability Solutions - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

10,001+ employees

Administrative and Support Services

About the position

The Associate Account Manager at Republic Services, Inc. plays a crucial role in maintaining and enhancing relationships with existing customers in the commercial and industrial waste services sector. This position is primarily focused on a designated territory, where the Associate Account Manager is responsible for proactively reaching out to customers to ensure their needs are met and to retain their business. The role involves making outbound calls and handling inbound inquiries to support customer retention efforts, particularly for smaller and less complex accounts. The Associate Account Manager is expected to increase the penetration of Republic Services' offerings within their existing customer base by effectively selling the full suite of products available. In this position, the Associate Account Manager will develop a comprehensive understanding of the company's services, pricing structures, and additional offerings. This knowledge is essential for performing contractual re-signs with existing customers, thereby extending relationships and enhancing profitability. The role also requires responding to cancellation requests in accordance with the company's established escalation policy and proactively communicating with customers regarding pricing initiatives. Daily utilization of Salesforce is a key component of the job, as it involves scheduling and documenting all customer interactions, including calls, meetings, and proposals. The Associate Account Manager is also responsible for capturing customer emails and minimizing rate restrictions and credits. Regular meetings with the Sales Manager are part of the role, where the Associate Account Manager will review customer retention activities, progress towards goals, and the status of key customer relationships. This position is vital for ensuring that Republic Services continues to meet and exceed customer expectations, thereby contributing to the company's overall success in the environmental services industry.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis.
• Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Performs other job-related duties as assigned.

Requirements

• High school diploma or G.E.D. (Required)
• Minimum of 1 year of customer service experience (Required)

Nice-to-haves

• Waste or transportation industry experience.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)