Associate Account Manager (Remote)

Concordance Healthcare Solutions - Wichita, KS

Full-time - Entry Level

Remote - Wichita, KS

1,001-5,000 employees

Miscellaneous Manufacturing

About the position

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships, and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum. Concordance Healthcare Solutions has a new and exciting opportunity for an Associate Account Manager. In this role, you will partner with the Sales team and/or assigned Account Manager to manage their customer in a way that results in the customer having high satisfaction with Concordance while continuously growing the business through sales, obtaining orders, and maximizing the gross margin in the account while keeping expenses associated with the account to a minimum. This customer-facing role includes meeting with them on a regular basis (in-person and virtual), collaborating with the Account Manager on the best way to service those accounts, overseeing projects as needed by customers, Account Managers, and Region Directors. The Associate Account Manager will work closely with the Supply Chain personnel, clinicians, and other decision-makers within their accounts to thoroughly understand the needs of the customer, then assist in developing and implementing a plan to fulfill those needs. Responsibilities include co-management of accounts including in-person and/or virtual meetings with those customers while also providing support to other sales team members connected to their specific territory or region. The individual will be trained to and be responsible for assisting in making sales and managing the profitability of the account which includes managing the mix of products that the account purchases, managing the inventory associated with the account, managing the pricing, and expanding the penetration in the account. Other duties include managing the account to ensure high service levels, high levels of communication, and appropriate solutions/analytics to meet the needs of the account. Additionally, the Associate Account Manager will have the responsibility to convert, maintain, and help grow the Salina Regional Health Care (SRHC) Network affiliate business over the course of the med surg contract, and work to help ensure that SRHC Affiliates maintain growth of more than $5 Million per year through Standardization, Network initiatives, and organic growth from competitive and alternative sources.

Responsibilities

• Partner with the Sales team and/or assigned Account Manager to manage customer accounts.
• Conduct regular in-person and virtual meetings with customers to ensure high satisfaction.
• Assist in making sales and managing the profitability of accounts.
• Manage the mix of products purchased by the account and oversee inventory management.
• Ensure high service levels and effective communication with customers.
• Collaborate with other departments to meet service level agreements and minimize pricing errors.
• Convert, maintain, and grow the Salina Regional Health Care (SRHC) Network affiliate business.
• Develop strong customer relationships and manage various business functions including sales mix and expense reduction.
• Coordinate product line conversions for current customers.
• Complete business review reports and provide findings to Account Managers and customers.
• Analyze backorder reports and provide accurate ETAs for backordered items.
• Manage slow-moving and dead stock inventory efficiently.
• Coordinate equipment sales and manage quotes and bids for assigned customers.
• Attend routine customer meetings and trade shows as necessary.
• Provide training and support for new accounts and HCO personnel.

Requirements

• Bachelor's degree in Business, finance, or related field; or equivalent combination of education and experience.
• At least 3 years of Customer Service, Inside Sales, or project supporting experience.
• Demonstrated excellent presentation, verbal, and written skills.
• Strong negotiation and closing skills.
• Excellent interpersonal skills and good communication skills, both written and verbal.
• Strong analytical background and good working knowledge of computer programs, especially Excel.
• Thorough understanding of the principles of supply chain and healthcare industry.
• Ability to cultivate effective relationships with customers.
• Exceptional leadership skills and ability to communicate with key stakeholders at all levels.
• Ability to manage multiple account management projects while maintaining attention to detail.

Nice-to-haves

• Experience in healthcare supply chain management.
• Familiarity with CRM software and order management systems.

Benefits

• Health, Life, Dental, Vision Insurance
• Paid Vacation and Personal time
• Paid Holiday
• 401K Retirement Plan - Company match
• Company paid Short Term & Long Term Disability
• Profit Sharing Program