Associate Account Manager

$70,000 - $85,000/Yr

Allied Landscape Services - Livermore, CA

Full-time - Entry Level

Livermore, CA

Administrative and Support Services

About the position

The Assistant/Associate Account Manager at Allied Landscape plays a crucial role in the Client Services/Sales Department, acting as a liaison between clients and the internal team to ensure high-quality service and communication. This full-time position emphasizes relationship management, project coordination, and client satisfaction within a collaborative and positive work environment.

Responsibilities

• Professionally represent Allied Landscape in all work activities.
• Help manage and nurture relationships with a portfolio of clients, owning some projects and supporting others.
• Assist with managing client expectations and providing clients with excellent service and support.
• Manage client requests, enter tasks and projects into Allied's service system, and provide support to the Landscape Account Manager.
• Track projects, details, and deadlines.
• Connect with the client and help translate what is needed to the rest of the team.
• Follow up on outstanding work orders and ensure tasks are performed in a timely manner.
• Discover and identify customer landscape growth needs.
• Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities.
• Manage customer issue resolution and seek additional opportunities to support the customer's needs.
• Participate in sales meetings, on-site training, and supplier events as required.

Requirements

• Bilingual in Spanish and English.
• Demonstrated ability to communicate, lead, and teach in a productive team environment.
• Ability to work through difficult situations under pressure.
• Excellent time and project coordination skills.
• Attention to detail and dedication to ensuring high-quality standards are met.
• Strong, clear communication skills, both written and verbal.
• A valid California Driver's License with an acceptable record.
• Proficiency in Microsoft Office and Google Office programs.
• Capable of working independently and in a team environment.

Nice-to-haves

• Experience in project coordination.
• Previous experience in client services or account management.

Benefits

• Fuel card
• Paid holidays
• Company car
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching