Associate Account Manager

Disability Solutions - Eden Prairie, MN

Full-time - Entry Level

Eden Prairie, MN

10,001+ employees

Administrative and Support Services

About the position

The Associate Account Manager at Republic Services is responsible for maintaining and enhancing relationships with existing commercial and industrial customers within a designated territory. This role involves proactive communication to retain business, increase customer penetration by selling a full suite of services, and ensuring customer satisfaction through effective service delivery.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to them daily.
• Develops and maintains thorough knowledge of the company's services, pricing structures, and additional offerings.
• Performs contractual re-signs on existing customers to extend relationships and increase profitability.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with customers in support of company pricing initiatives.
• Utilizes Salesforce daily to schedule and document all activities such as calls, meetings, and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions, and customer credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Regularly meets with the Sales Manager to review customer retention activities and progress versus goals.

Requirements

• High school diploma or G.E.D. (Required)
• Minimum of 1 year of customer service experience (Required)

Nice-to-haves

• Waste or transportation industry experience.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)