Associate Account Manager

$50,000 - $55,000/Yr

CCG Marketing Solutions - West Caldwell, NJ

Full-time - Mid Level

West Caldwell, NJ

Professional, Scientific, and Technical Services

About the position

The Associate Account Manager for Client Experience at CCG Marketing Solutions plays a vital role in supporting eCommerce sampling accounts. This position involves working closely with clients to implement and manage sampling campaigns, ensuring they meet high standards and deliver exceptional results. The ideal candidate is detail-oriented, passionate about account management, and thrives in a fast-paced environment, focusing on building strong client relationships.

Responsibilities

• Serve as the primary point of contact for assigned eCommerce sampling accounts.
• Participate in client status calls/meetings.
• Assist in planning and executing product sampling campaigns, ensuring alignment with clients' specifications.
• Collaborate with internal teams, including business development and operations to ensure smooth campaign delivery.
• Ensure SLA's and program expectations are being met.
• Collaborate with other departments to manage tactical program/job execution including inventory & order management, ad hoc offset and digital print, direct mail and fulfillment projects.
• Proactive inventory management - low stock/short date/expired inventory analysis, periodic cycle counts, inventory destruction.
• Quoting/Invoicing/PO trending with guidance of manager, as needed.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1-3 years of experience in account management, client services, or a related role.
• Experience in the eCommerce or digital marketing space is a plus.
• Strong organizational skills, with the ability to manage multiple accounts and campaigns simultaneously.
• Excellent communication and interpersonal skills, with a focus on building lasting client relationships.
• Detail-oriented and results-driven, with a passion for delivering high-quality work.

Benefits

• Opportunities for career advancement and professional growth.
• Work with a supportive team committed to excellence in client service.
• Competitive salary and comprehensive benefits package.