Associate Account Manager
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About The Position
Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive range of products and services including recycling, waste management, and hazardous waste services. The Associate Account Manager plays a crucial role in maintaining and enhancing relationships with existing customers in the commercial and industrial sectors. This position is primarily focused on retaining business and increasing customer penetration by promoting the full suite of Republic Services products. The Associate Account Manager will engage in proactive communication with customers, making outbound calls and responding to inbound inquiries to ensure customer satisfaction and retention. In this role, the Associate Account Manager is expected to develop a thorough understanding of the company's services, pricing structures, and customer needs. This knowledge will enable them to effectively perform contractual re-signs, respond to cancellation requests, and support company pricing initiatives. Daily tasks will include utilizing Salesforce to document customer interactions, capturing customer emails, and minimizing rate restrictions and credits. Regular meetings with the Sales Manager will be held to review customer retention activities and progress towards goals. The position may also involve other job-related duties as assigned, contributing to the overall success of the team and the company. Republic Services is committed to exceeding customer expectations and helping them achieve their sustainability goals. The company values safety, commitment to service, environmental responsibility, and a human-centered approach, which are integral to the Associate Account Manager's responsibilities. The role is designed to foster a collaborative and supportive work environment, ensuring that every team member can contribute to the company's mission of creating a more sustainable world.
