Hub International - Farmington Hills, MI
posted about 2 months ago
At HUB International, we are a team of entrepreneurs dedicated to empowering our clients by protecting businesses and individuals in our local communities. As the 5th largest global insurance and employee benefits broker, we provide a broad array of property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. The Associate Account Manager plays a crucial role in supporting the Employee Benefits Channel by providing administrative and clerical support in accordance with company practices, policies, and procedures. This position involves assisting account managers with client needs, compliance, and timely completion of paperwork. The Associate Account Manager will assist the account team in delivering quality customer service to existing accounts. Responsibilities include resolving billing and claim issues, gathering renewal information, and providing general account assistance as needed. The role also involves helping with annual enrollment by creating communication materials and assisting with special projects in the office as requested. Maintaining accurate client information in account management systems is essential, and the Associate Account Manager may act as a client manager on assigned accounts. Cultural expectations at HUB International emphasize determination, ownership, teamwork, and sincerity. We strive to go the extra mile for our clients and colleagues, taking responsibility for our goals and working together to achieve greater success. We value direct and caring communication, ensuring that we are always striving to be the best in our field.