Pietra - Statesville, NC
posted 3 months ago
The Associate Account Manager position at Pietra in Statesville, North Carolina, is a full-time role focused on managing client relationships within the logistics and supply chain management sector. The primary responsibility of this role is to serve as the principal liaison for assigned creator-led brand clients, ensuring that their unique needs and challenges are understood and addressed effectively. This involves fostering robust and enduring relationships with clients, comprehending their specific requirements, and promptly resolving any fulfillment issues, shipping delays, storage concerns, or billing inquiries that may arise. In addition to client relationship management, the Associate Account Manager will engage in account management by regularly interacting with brands to ensure their needs are met. This includes collaborating with internal teams such as operations, warehousing, and transportation to guarantee the seamless execution of customer orders and projects. The role also requires monitoring key performance indicators (KPIs) related to order fulfillment, shipping accuracy, inventory management, and billing accuracy for designated brands. The position also emphasizes business development, where the Associate Account Manager will identify opportunities for upselling and cross-selling services to increase revenue within existing customer accounts. Proactively addressing potential logistics challenges and proposing solutions to enhance customer satisfaction and loyalty is a critical aspect of this role. Furthermore, the Associate Account Manager will be responsible for actively resolving complex logistics issues, documenting resolution plans, and communicating them to customers and internal stakeholders to ensure transparency and accountability.