Associate Account Manager

Order - New York, NY

Full-time - Entry Level

New York, NY

51-100 employees

Motion Picture and Sound Recording Industries

About the position

The Associate Account Manager will be responsible for managing client relationships and ensuring customer satisfaction. This role involves collaborating with various teams to deliver solutions that meet client needs and drive business growth. The ideal candidate will have strong communication skills and a proactive approach to problem-solving.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Collaborate with internal teams to deliver solutions that meet client needs.
• Identify opportunities for upselling and cross-selling services to clients.
• Prepare and present reports on account performance and client feedback.
• Act as the primary point of contact for client inquiries and issues.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 1-3 years of experience in account management or customer service.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite and CRM software.

Nice-to-haves

• Experience in the tech industry is a plus.
• Familiarity with project management tools.
• Knowledge of digital marketing strategies.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities
• Flexible work hours