Associate Account Manager
Alera Group - Baltimore, MD
posted 10 days ago
About the position
SIG, an Alera Group Company, is looking for an Associate Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. One of Baltimore's Best Places to Work in employee benefits, SIG, seeks an extremely detail-oriented, upbeat person to join SIG as an Account Manager to support clients using a strategic approach and establishment of strong relationships with our customers and vendors. We take a highly personalized service approach to clients' needs and create value through teamwork and a focus on excellence in all aspects of our business. The Associate Account Manager, Employee Benefits, plays a critical role in supporting the management and delivery of comprehensive employee benefits programs for our clients. This role involves working closely with Account Managers to ensure client satisfaction, timely resolution of issues, and the successful implementation and administration of benefit plans. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Assist Account Managers in maintaining and nurturing client relationships by providing exceptional service and support.
- Respond to client inquiries regarding employee benefits plans, coverage options, and claims processes in a timely manner.
- Participate in client meetings, presentations, and conference calls as required.
- Coordinate the implementation of new employee benefits plans, including health, dental, vision, life, and disability insurance, as well as retirement plans.
- Collaborate with internal teams and external vendors to ensure the accurate and timely setup of benefit programs.
- Assist in the preparation and execution of annual benefits renewals and plan changes.
- Gather and analyze data to support renewal negotiations and recommendations for plan enhancements.
- Maintain accurate and up-to-date client records, including contracts, plan documents, and compliance materials.
- Assist in the preparation of reports and presentations for clients, including claims analysis, utilization reports, and benchmarking studies.
Requirements
- Bachelor's degree in Business, Human Resources, or a related field preferred.
- 1+ years of experience in employee benefits, insurance, or a related field.
- Experience in client service or account management is a plus.
- Relevant certifications such as CEBS (Certified Employee Benefit Specialist) or a Life & Health Insurance License preferred.
- Must be willing to obtain license within one year of employment.
Benefits
- Comprehensive medical, dental, life and disability insurance
- 401k
- Generous paid time off
- Much more
