Associate Account Receivable Rep

ADP - El Paso, TX

Full-time - Entry Level

El Paso, TX

Professional, Scientific, and Technical Services

About the position

The Associate Accounts Receivable Representative at ADP plays a crucial role in providing exceptional customer service and support in resolving billing requests and issues. This position involves collaborating with clients and internal teams to ensure a seamless experience, leveraging financial and business knowledge to enhance customer satisfaction and retention. The role emphasizes the importance of service excellence and continuous improvement in a dynamic work environment.

Responsibilities

• Handle warm transfers from client service associates to assist in resolving client billing requests or issues.
• Make outbound calls to clients to ring requests or billing issues to resolution.
• Meet or exceed phone metrics and SLAs.
• Perform assigned Invoices to cash tasks and work cases accurately and within stipulated timeliness by partnering with business units and/or working with the client to understand and resolve routine requests.
• Analyze and research client requests that are more complex under the direction of a tenured associate.
• Provide World Class Service with each interaction to ensure client satisfaction and retention.
• Continuous support and timely response to Clients, Services, Sales, and implementation for resolution of simple inquiries and escalations.
• Resolve simple AR Disputes.
• Participate in organizational initiatives including BPI and continuous improvement.
• Ability to prepare formatted data files and correspondence for distribution to clients.
• Works with Banks to resolve client payment issues.

Requirements

• Bachelors in Business or Accounting or client service or equivalent in education and experience.
• Strong verbal listening and written communication skills.
• Proficiency in using a PC and Microsoft applications.
• Ability to work independently or with teams.
• Ability to stay calm in stressful situations and use problem-solving skills to de-escalate issues.

Nice-to-haves

• Experience in Medical Billing and Coding
• Accounts Receivable experience
• Banking experience
• MS Excel expertise
• Knowledge of financial acumen