Associate Account Resolution Representative Cards - Bilingual
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About The Position
Wells Fargo is seeking an Associate Account Resolution Representative - Bilingual for Credit Card Collections. In this role, you will perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency. You will seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances. Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems. Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles. Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers.
