Associate Accounts Receivable Specialist (R34200)

CoStar Group - Richmond, VA

Full-time - Entry Level

Richmond, VA

Real Estate

About the position

The Associate Accounts Receivable Specialist at CoStar Group is responsible for managing the full life cycle of accounts receivable in a fast-paced, customer-centric environment. This role involves resolving customer issues related to invoice payments through proactive communication, building relationships to enhance customer satisfaction, and managing a high volume of transactions. The position requires proficiency in understanding the accounts receivable process and the ability to identify and escalate payment issues effectively.

Responsibilities

• Resolve customer issues impacting payment of invoices through proactive, outbound communication with clients and the sales team.
• Drive high customer satisfaction and retention levels through relationship building and professional communication.
• Manage a high transaction volume portfolio in a competitive customer-centric environment.
• Become proficient in understanding the company A/R life-cycle within a 2-month time frame.
• Identify root causes and scenarios that require escalation of slow or non-pay situations.

Requirements

• Bachelor's degree required from an accredited, not-for-profit college or university, preferably in Finance or a related field.
• Up to one year of related experience in customer service, outbound calling, and/or finance.
• Ability to problem solve and think innovatively to find resolutions for customers.
• Good listening skills and the ability to multitask to solve problems.
• Ability to work within time deadlines by prioritizing workload and understanding priority business outcomes.
• Experience and demonstrated proficiency with Excel, including data manipulation, filtering, and basic formulas.
• Excellent oral and written communication skills.

Nice-to-haves

• Completed internship in Finance or a related field preferred.
• Prior experience working in outbound calling type services environment.
• Evidence of strong academic performance in college.

Benefits

• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Comprehensive healthcare coverage (Medical, Vision, Dental, Prescription Drug)
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks