Associate Analyst - Fraud Support

$47,840 - $65,000/Yr

Ally Financial - Fort Washington, PA

Full-time - Entry Level

Onsite - Fort Washington, PA

Credit Intermediation and Related Activities

About the position

The Associate Analyst - Fraud Support position at Ally Financial is responsible for handling incoming calls to assess various situations and identify risks related to fraud against Ally Bank. The role involves conducting research, executing various methods, and providing clear documentation of findings in a call center environment. The successful candidate will manage a high volume of calls while performing detailed fraud reviews and collaborating with various departments to mitigate fraud risks.

Responsibilities

• Handle incoming calls from internal Ally associates and external customers.
• Perform reviews utilizing various tools and reports to identify potential fraudulent activities on Ally Bank Deposit accounts.
• Research incidents and allegations, interacting with other departments such as Risk, Compliance, and Legal.
• Execute countermeasures and mitigation strategies to avoid losses to the bank and customers.
• Ensure compliance with established standards, policies, and procedures for the bank.
• Provide excellent customer service to customers impacted by potential fraud.

Requirements

• 1+ year of experience in retail branch banking preferred.
• Knowledge of fraudulent banking transactions strongly recommended.
• Experience in Customer Service/Call Center environment preferred.
• Familiarity with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis.

Nice-to-haves

• Experience in a call center environment.
• Knowledge of banking operations.

Benefits

• Paid parental leave
• Health savings account
• Caregiver leave
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Relocation assistance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Volunteer time off
• Life insurance
• Childcare assistance