Vertiv - Westerville, OH
posted 3 months ago
The Associate Application Engineer, Thermal at Vertiv plays a crucial role in supporting sales representatives and customers by providing technical assistance related to Vertiv's thermal management products and services. This position acts as a vital link between the field and various internal departments, including offering management, engineering, and order management. The engineer will be responsible for delivering technical information about the company's products, assisting with custom product features and pricing, and aiding in the selection of ancillary products. This role is essential in ensuring that customer requirements are met through tailored solutions that are both technically sound and aligned with the specifications outlined in Requests for Proposals (RFPs). In addition to providing applications sales support, the Associate Application Engineer will utilize the Quote Configurator tool to generate comprehensive quotes. They will conduct performance runs on Vertiv's thermal management equipment and assist in reviewing custom equipment orders, providing necessary technical instructions throughout the order workflow. The role may also involve executing technical sales operations tasks, such as processing change orders and engineer-to-order (ETO) requests. Furthermore, the engineer may participate in new product development projects and provide product support to Offering Managers as needed. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks in a fast-paced environment, ensuring that all technical specifications and customer needs are met efficiently.