Associate Application Engineer

$51,500 - $82,500/Yr

Xylem - Lubbock, TX

Full-time - Entry Level

Lubbock, TX

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Associate Application Engineer at Xylem is responsible for providing timely and accurate support for Vertical Turbine Pump products and orders. This role involves collaboration with various technical and engineering teams, production, and sales to meet customer needs and expectations effectively.

Responsibilities

• Provide Applications Engineering support to channel partners, distributors, and end users.
• Provide optimal design selections based on customer requirements.
• Estimate project costing and negotiate lead times.
• Collaborate with purchasing team and other stakeholders to obtain costing for components as required.
• Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
• Develop technical depth and understanding of Xylem products and applications.
• Support submittal development.
• Collaborate with other technical and engineering groups to provide the required customer solution.
• Proactively anticipate and mitigate risk.
• Provide timely responses to inquiries.
• Meet or exceed established SLA and required metrics.
• Be easy to do business with.
• Support timely order entry, deliverables, and order status.

Requirements

• Bachelor's degree in engineering required.
• One to five years related experience with rotating equipment preferred.
• Knowledge of pump hydraulics, mechanics, and construction.
• Excellent interpersonal relationship building skills with strong verbal and written communication skills.
• Experience with a Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP) tools.

Nice-to-haves

• Salesforce, MathCAD, and Pump selection software experience is a plus.
• Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.

Benefits

• Health Insurance
• Unlimited PTO
• 401K Plan