Associate Application Support Engineer

Fusion Health - Topeka, KS

Full-time - Entry Level

Topeka, KS

Ambulatory Health Care Services

About the position

Fusion Health is seeking an Associate Application Support Engineer to join their Support team in Topeka, KS. This entry-level position is ideal for individuals new to Application Support, providing an opportunity to work with databases and Windows servers to support, troubleshoot, install, and configure proprietary software. The role involves direct communication with customers, assisting with software questions and issues, and contributing to various projects that enhance the Support team's success. The position offers career advancement opportunities within the company.

Responsibilities

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to customers in on-prem and hosted environments.
• Research and analyze issues to ensure successful outcomes.
• Identify technology solutions based on analysis of customer support needs.
• Work alongside different project teams to ensure customer installs and upgrade projects are completed correctly and timely.
• Produce, maintain, and update technical documentation.
• Contribute to all customer support tools and support processes.
• Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support when necessary.
• Participate in a team on-call rotation while providing 24/7/365 technical support.
• Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases.

Requirements

• Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field.
• 1-2+ years of experience in a related IT role.
• 1-2+ years of experience with SQL and/or Powershell; experience in other programming languages is a plus, but not required.
• IT experience which includes VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work well with other team members.
• Excellent customer service skills and ability to build relationships.

Nice-to-haves

• Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.

Benefits

• Work From Anywhere (WFA) program (up to 100 days WFA per year)
• 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year)
• Business casual dress code
• Easy-going corporate structure
• Accessible leadership
• Full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.