Associate Banker ME Floating (40 Hours) Heathcote, Scarsdale, NY

$52,000 - $60,299/Yr

JPMorgan Chase - Scarsdale, NY

Full-time - Entry Level

Scarsdale, NY

Credit Intermediation and Related Activities

About the position

The Associate Banker-Market Expansion Float role at JPMorgan Chase is designed to enhance customer experiences in branch banking by providing exceptional service and building lasting relationships. This position involves engaging clients, managing branch operations, and educating customers on banking technology, all while representing the brand's commitment to diversity and inclusion.

Responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer customers.
• Provides proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals.
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
• Shares best practices across supported branches to deliver a strong controls environment and exceptional customer experience.

Requirements

• 6+ months of customer service experience
• High school diploma or GED equivalent
• Ability to travel as required

Nice-to-haves

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement