Associate Branch Manager - Forward Hire - DC/Capitol Hill District
Wells Fargo - Oxon Hill, MD
posted 4 months ago
About the position
Wells Fargo is seeking a Forward Hire Associate Branch Manager (SAFE) for the National Branch Network as part of the Consumer, Small and Business Banking division. This role is designed to provide a consistent and positive customer and employee experience across a specific geography. As a Forward Hire Associate Branch Manager, you will have the opportunity to increase your experience in leading and managing teams by supporting multiple branch locations in the district. This position is highly visible and critical, with a clear career path leading to either Associate Branch Manager or Branch Manager (SAFE) roles based on business needs and opportunities that arise. In this role, you will be responsible for leading, managing, and developing a diverse team of high-performing direct or indirect reports. You will create a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful Branch Managers are expected to lead a highly defined customer engagement process, coaching to specific behaviors that enhance customer experience and drive business growth. This includes executing policies and procedures in alignment with applicable regulations, managing operational excellence, and allocating people and financial resources effectively. Your responsibilities will include being flexible and adaptable to changing priorities while meeting customer needs, coaching and developing a high-performing team, resolving tactical issues regarding customer and employee experience, and identifying opportunities to make banking easier for customers. You will also engage stakeholders and internal partners to deliver a customer-centric experience, assist with transactions as needed, and serve as a role model in delivering exceptional customer service. Additionally, you will be responsible for the selection, evaluation, and development of staff, ensuring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
Responsibilities
- Be flexible and adaptable to changing priorities, deadlines and new surroundings while meeting customer's needs.
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business.
- Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
- Meet customer needs by assisting with transactions, as needed; serve as a role model by delivering an exceptional customer experience and focusing on building relationships.
- Responsible for selection, evaluation, and development of staff.
Requirements
- 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 1+ years of leadership experience.
Nice-to-haves
- 4+ years of Banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education.
- 2+ years of leadership experience.
- Leadership experience including coaching, training, developing, inspiring, and building a high performing team where adaptability, collaboration, and accountability to performance are critical to success.
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
- Experience building and maintaining effective relationships with customers, internal partners and within the community.
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
