Associate Business Analyst Collaboration Systems

$65,000 - $95,000/Yr

Hilton - Springfield, IL

Full-time - Entry Level

Springfield, IL

Accommodation

About the position

The Associate Business Analyst Collaboration Systems role at Hilton involves supporting the Infrastructure Messaging team in enhancing Microsoft 365 properties for improved collaboration and operational efficiency. This position is integral to the in-house Technology team, focusing on creating innovative technologies that transform the hospitality industry. The role requires collaboration with various stakeholders to gather requirements, document use cases, and contribute to project delivery and testing initiatives.

Responsibilities

• Participate in discovery discussions with stakeholders and platform engineers to document use cases and operational requirements.
• Research and contribute UI best practices to design discussions.
• Collaborate with project delivery teams to develop SDLC plans.
• Contribute to test strategy and change management campaigns for technology execution.
• Participate in testing initiatives, tracking issues and ensuring resolution of critical findings.
• Maintain system operational guides and contribute to business continuity initiatives.
• Create periodic project status overviews and gather debrief information post-deployments.

Requirements

• Professional work experience in Technology, Project Management, or a related field.
• Experience as a business analyst collecting requirements and compiling use cases.
• Experience communicating with stakeholders at all levels.

Nice-to-haves

• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
• Three years of professional work experience in Technology, Project Management, or related field.
• Two years of experience in Technology delivery.
• Experience with Microsoft 365.
• Experience with project management.
• Hands-on experience with hospitality operations.
• Fluency in an additional language.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program at a 15% discount.
• Paid parental leave for eligible Team Members.
• Mental health resources including free counseling through the Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance.
• 401(k) savings plan with company match.
• 20 days of paid time off accruing over the first year, increasing to 25 days after one year.
• Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents.
• 10 paid holidays and 2 floating holidays.
• Up to 5 bereavement days.
• Flexible spending accounts and health savings account.
• Access to a care coordination program and legal services program.
• Educational assistance and adoption assistance.