McKinsey - Atlanta, GA
posted 5 months ago
As an Associate in Business Process Optimization at McKinsey & Company, you will be part of a dynamic team within the Operations practice, working in one of our North America offices. Your role will involve blending strategic thinking with hands-on implementation to develop and define operational strategies that address some of the world's toughest problems. You will be a key player in our rapidly growing Service Operations line, which specializes in operations within service industries and functions such as sales, business support, and customer care. In this position, you will provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations that align with their business objectives. You will work directly with clients, sharing your expertise and insights with colleagues globally, which will help expand our knowledge and refine our approaches in Service Operations. Your contributions will be meaningful and hands-on, as you engage in multiple projects across various situations, utilizing your deep knowledge of functional transformations. To succeed in this role, you will leverage automation and digital processes to help clients achieve significant performance improvements quickly. You will challenge both your co-workers and clients to think about complex situations in new and transformative ways, ensuring that the strategies developed are sustainable and impactful.