Associate Chief Administrative Officer, RN/Clinical Preferred

Kaiser Permanente - Fresno, CA

Full-time - Senior

Fresno, CA

Ambulatory Health Care Services

About the position

The Associate Chief Administrative Officer (ACAO) is a key member of the local Medical Center administrative leadership team, working under the Chief Administrative Officer (CAO). This role involves collaboration with physician leadership and ACAO peers to align and mobilize efforts towards achieving the Total Performance strategy of Kaiser Permanente. The ACAO oversees multiple clinical departments and strategic services, leading initiatives that promote operational excellence and enhance care experience. In the absence of the CAO, the ACAO acts on their behalf, managing day-to-day operations and ensuring the medical center's strategic goals are met.

Responsibilities

• Promotes and supports an environment that celebrates diversity and fosters a culture of equity and inclusivity.
• Provides input to support the development of medical center strategic goals.
• Demonstrates strategic thinking by translating TPMG Total Performance strategy into long-term goals with tactical plans.
• Develops and operationalizes TPMG Total Performance strategy within areas of oversight, identifying opportunities for strategic action.
• Pursues new strategies and processes to improve quality, service, and operational excellence.
• Encourages diverse thinking to promote performance improvement and innovation.
• Balances oversight of day-to-day operations and execution of complex strategic projects.
• Oversees operations at a fast-paced medical center, including ambulatory and ancillary services.
• Manages large operational budgets, including capital planning and staffing.
• Drives operational improvement through performance improvement methodologies.
• Builds productive relationships across TPMG and Kaiser Permanente to support medical center strategy.
• Develops a culture of quality and patient-centered service.
• Supports the CAO in achieving departmental operational accountabilities.
• Demonstrates commitment to personal growth and seeks feedback.
• Establishes engagement and skill-building as priorities.
• Models empathetic and participative leadership style.
• Acts as a liaison for directors and managers to achieve performance excellence.
• Communicates vision and strategy to varied audiences.
• Gathers and analyzes data for informed decision-making.

Requirements

• Minimum six (6) years of general management experience, with three (3) years at a Director-level in a complex healthcare setting.
• Minimum three (3) years of experience in clinical operations, overseeing multiple clinical areas.
• Minimum five (5) years of experience in complex financial management, program development, and quality improvement.
• Masters degree in health care, hospital, business, leadership, public administration, or related field.

Nice-to-haves

• Demonstrated success in managing complex initiatives and projects.
• Experience working with a large physician group practice managing through influence and collaboration.
• Knowledge of federal and state laws related to the healthcare industry.
• Experience leading in a complex union/management environment.
• Demonstrated success in collaborating with physicians.
• Hospital and Inpatient Operations experience.