Associate Chief Information Officer

North East Medical Service - Daly City, CA

Full-time - Senior

Daly City, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

Under direction of the Chief Information Officer (CIO), the Associate Chief Information Officer (ACIO) will provide the technological, informational vision and leadership for the organization. The ACIO will lead planning and implementation of enterprise information systems and programs that support both distributed and centralized clinical and business operations. The ACIO will develop these systems while ensuring compliance of patient health information for both State and Federal reporting requirements and overseeing Quality Assessment and Process Improvement efforts throughout the organization. The ACIO will lead an efficient, cost beneficial, quality focused enterprise-wide program as it relates to information technology. The ACIO will be responsible for executing the strategic vision for information and technology and ensuring that it effectively aligns with organizational vision and goals.

Responsibilities

• Develop and implement an IT strategy that aligns with the NEMS overall goals and objectives, ensuring it supports clinical, administrative, and operational needs.
• Collaborate with CIO and others to provide and execute strategic and tactical planning, development, and evaluation of the IT structure to provide excellent patient care.
• Provide leadership to the IT department, including mentoring and managing IT staff.
• Support interview and hire of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develop and enforce IT policies and procedures that comply with healthcare regulations such as HIPAA.
• Oversee the implementation, optimization, and maintenance of EHR systems.
• Perform analysis, preparation, and presentation of outcomes using healthcare claims data, pharmacy data, and lab data.
• Lead the development and implementation of clinical informatics programs including CPOE, KBC, CDS, and EHR.
• Define, design and lead architecture, development, implementation, maintenance, and support of application systems.
• Manage the healthcare center's IT infrastructure, including networks, servers, and databases.
• Ensure that various healthcare IT systems are integrated and work seamlessly together.
• Oversight of data reporting plan for clinical activities and outcomes for strategic initiatives and grants.
• Ensure that the FQHC's IT systems and practices comply with federal, state, and local regulations.
• Implement and maintain robust data security measures to protect patient information.
• Conduct regular audits of IT systems and processes, identify potential risks, and implement mitigation strategies.
• Provide reliable and efficient technical support to all users.
• Manage relationships with IT vendors, negotiate contracts, and oversee procurement of technology products and services.
• Monitor and evaluate the performance of IT systems, identifying areas for improvement.
• Stay current with emerging technologies and advancements in healthcare IT.
• Contribute actively to promote innovation by encouraging the exploration and adoption of new technologies.
• Oversee projects and assignments within the Management Information Systems (MIS) department.
• Partner with Executive Leadership Team (ELT) and departmental leadership in executing strategic IT decision-making.
• Communicate IT strategies, initiatives, and performance to senior leadership, stakeholders and staff.
• Manage the IT budget, ensuring that resources are allocated effectively.
• Identify opportunities to reduce IT costs without compromising quality or security.

Requirements

• Minimum of a BS degree in Computer Science or Information Systems.
• Minimum of 7+ years' experience in Healthcare IT.
• MS degree in Computer Science or Information Systems preferred.
• A minimum of 4 years personnel management experience.
• 15+ years of experience in Information Technology.
• Progressive leadership experience.
• Substantive experience with Epic preferred.
• Experience working with a formalized process improvement module such as PDSA.
• Working knowledge of CMS, HRSA, and other State and local programs.
• Previous experience working in FQHC is highly preferred.
• Excellent understanding of clinical workflows.
• Business analysis and workflow design skills.
• Strong communication, program management, and relationship-building skills.
• True 'change agent' experience.
• Hands-on programming background preferred.
• High degree of focus and attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Able to manage multiple complex priorities effectively.
• Demonstrate cultural assimilation and purpose-driven.
• Know when to lead vs delegate vs do.

Benefits

• Free medical, dental and vision insurance for employee, spouse and/or children.
• Company contribution to 401(k).