TransUnion - Plano, TX
posted about 2 months ago
As an Associate Clearinghouse Support Analyst at FinThrive Inc., you will play a crucial role in providing top-notch technical support while delivering exceptional customer service. Your primary responsibilities will include serving as a subject matter expert and operational support to internal business partners. You will troubleshoot and provide analysis, support, and guidance on moderate to complex EDI issues related to Eligibility (270/271), Claim Status (276/277), and other supported transactions, standards, and product offerings. In this position, you will monitor and troubleshoot daily EDI operations within the production environment, proactively prioritizing, communicating, and resolving any process or system-related issues with the payer or IT as needed. You will leverage your technical expertise and business knowledge to offer clear and accurate interpretations of industry-driven changes to stakeholders. Additionally, you will provide on-call technical support for business-critical and escalated client issues, assist with the identification, testing, resolution, and validation process for developed products and system updates, and ensure stakeholder needs are met for new implementing customers. You will also be responsible for developing and maintaining both internal and client-facing documentation, ensuring that all information is clear and accessible. This role requires the ability to take on and balance multiple and/or complex clients/projects, and you will need to demonstrate proficiency in Microsoft Office applications, effective communication skills with both technical and non-technical personnel, and strong organizational, problem-solving, time management, and analytical skills. Your ability to work in a team environment that requires quick turnaround and quality output will be essential, as will your capacity to independently research problems and communicate effectively with clients in a professional manner. You will be expected to develop and maintain successful, long-term relationships with key industry/client contacts, showcasing your complex problem-solving and critical thinking skills, as well as your understanding of the hospital revenue cycle.