Associate Client Success Manager

$40,000 - $50,000/Yr

Commtech Industries - Metairie, LA

Full-time - Mid Level

Metairie, LA

About the position

The Associate Client Success Manager at Commtech Industries is a full-time role focused on ensuring client satisfaction and success. This position involves building strong relationships with clients, addressing their needs, and collaborating with internal teams to deliver products and services effectively. The role is essential for driving business growth through customer engagement and support.

Responsibilities

• Develop and maintain strong relationships with assigned clients
• Serve as the main point of contact for customer inquiries, concerns, and escalations
• Understand customer needs and provide appropriate solutions and recommendations
• Collaborate with internal teams to ensure timely delivery of products and services
• Conduct regular check-ins with customers to assess satisfaction levels and identify areas for improvement
• Provide training and support to customers on our products and services
• Analyze customer data to identify trends, patterns, and opportunities for upselling or cross-selling
• Assist in the development of customer success strategies and initiatives

Requirements

• Proven experience in technology sales, business development, or account management
• Strong sales and negotiation skills
• Familiarity with Salesforce or similar CRM software
• Excellent communication and interpersonal skills
• Ability to analyze market trends and customer data to drive business growth
• Proactive problem-solving abilities
• Ability to work independently as well as collaboratively in a team environment

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance